Returns & Refunds Policy

At Zarbaaz, our fragrances are produced with exceptional care. For safety and quality reasons, all fragrance sales follow a strict return and refund policy.

1. All Sales Are Final

Because fragrances are consumable and hygiene-sensitive, we cannot accept returns on:

• Opened items
  

• Used items
  

• Unsealed packaging
  

• Products not in original condition
  

Once shipped, all sales are final.

2. When Returns Are Allowed

We only accept returns in these rare situations:

Wrong item received

Product arrived damaged or defective

If this happens, contact us within 48 hours of delivery at:

info@zarbaaz.com

Please include:

• Your order number
  

• Photos/videos of the product + packaging
  

If approved, we will offer a:

• Replacement
  

• Store credit
  

• Refund (case-by-case)
  

3. Order Cancellations

Orders can only be cancelled before they are shipped.

Once an order is processed or shipped, it cannot be cancelled or refunded.

4. Lost or Stolen Packages

If the carrier marks your package as Delivered, we cannot:

• Replace
  

• Refund
  

• Reship
  

Customers must file a claim directly with the carrier.

5. Refund Processing

If your refund is approved:

• It will return to your original payment method
  

• Processing typically takes 5–10 business days
  

Shipping fees are non-refundable.

6. Exchanges

Due to product type and safety regulations, we do not offer exchanges.

Need Help?

We're here if you have any concerns.

info@zarbaaz.com